Frequently Asked Question (FAQ)

Where is your store (Brick & Mortar) located?

What are the store's opening hours?

Do you sell Pokémon cards in the stores?

What products do you sell in the stores?

Do you sell gold Pokémon cards?

Do you sell original Pokémon cards?

Do you sell original products?

Can I order products that are only available in the stores, online?

How do pre-orders of products work?

Why can't I buy products with different release dates in one pre-order?

To which countries do you ship packages?

Will I receive a tracking number for the package?

How much does package delivery cost?

Do you offer free shipping?

Is registration of a user account mandatory for making a purchase?

Can I cancel my order?

Is it possible to make changes of an order?

Can I combine multiple orders into one?

When are your events organized?

Where can my child learn to play Pokémon cards?

Do you have instructions on how to play Pokémon cards?

Do you buy cards?